Course Description

Customer Service is key to ensuring that families have a pleasant and memorable experience in their child’s early learning environment. Early childhood professionals will be introduced to the concepts surrounding providing great customer service.

Director of Quality Improvement

Tracy Sammons-Venonsky

This is the instructor section. You can use this space to tell and show your students who you are and why you're the perfect person to teach the course you're offering. You can talk about your work and education history, and really anything else that shows off who you are so your students get excited about learning from you. You're the expert after all, this is your chance to shine!

Course curriculum

  • 1

    Welcome

    • Welcome
  • 2

    What is great customer service?

    • Customer Service Reflection
  • 3

    The Garbage Can Lid Analogy

    • The Garbage Can Lid Analogy

    • What should you keep in mind in regards to presentation?

    • You are a Teacher
  • 4

    Customer Service from a Disney Point of View

    • Disney Customer Service.pdf
  • 5

    Customer Service vs. Customer Experience

    • Customer Experience.pdf

    • Customer Service Action Plan